The World's First A.I. driven marketplace
for dating and relationships.

FREQUENTLY ASKED QUESTIONS

Q1: I am interested in buying tokens. Where do I start?

A: You can buy VIOLA tokens right after you complete the 5-step signup process listed below. For a more detailed set of instructions, including directions for setting up your Ether Wallet, please read: How to buy VIOLA tokens with ETH

  1. Register at https://viola.ai by entering your email and setting your password.
  2. Activate your account by verifying your email and mobile number using the link found in the email sent to your registered address (You may want to check your spam/junk folders too!).
  3. Ensure that you have the address of an ERC20-compatible Ether Wallet ready. (e.g. MyEtherWallet, MetaMask, etc.)
  4. Fill-in your details in the Viola.AI signup form. You will be re-directed to your Dashboard after you click ‘Submit’.
  5. You are now ready to buy VIOLA tokens! Addresses to send BTC and ETH, as well as PayPal links to purchase the tokens are shown on your Dashboard.

Q2: What payment methods / cryptocurrencies do you currently accept for purchase of VIOLA tokens?

A: During the pre-sale period, you can purchase VIOLA tokens with Bitcoin (BTC) and Ethereum (ETH) cyptocurrencies, as well as all major credits cards through PayPal.

Q3: I bought some VIOLA tokens. Where can I see the tokens that I purchased?

A: Upon making a purchase, you can check the details under the Transaction History on the Dashboard within 24 hours. You should also receive an email confirmation as transaction receipt, minutes after making the purchase.

The Viola.AI team is working on adding more features to the Dashboard. Tune in soon!

Q4: How will the VIOLA tokens be distributed to me? And when?

A: The VIOLA tokens will be distributed to your ERC20 wallet address indicated in your “Personal Details” form. Tokens will be distributed 7 days after the end of the Token Sale.

Q4: How do you determine how many VIOLA tokens I will receive at the end of the public token sale?

A: The amount of VIOLA tokens that will be credited to you will be based on the exchange rate at the point of purchase or the exchange rate at the end of the ICO (public token sale), whichever is higher. You should receive an email confirmation from Viola.AI after purchase indicating the minimum amount of VIOLA tokens to receive.

Q5: Will we get more VIOLA tokens if the cryptocurrency used for payment increases in value?

A: Yes. We protect the buyers from missing out from potential appreciation of their Ether or BTC that they contribute by taking the exchange rate they bought at, on the day itself as the minimum VIOLA tokens they will receive and also taking down the exchange rate at the end of the campaign. We then give the better rate to them, whichever is higher at the end of the campaign.

Q6: What are the soft and hard caps of the token sale?

A: US$ 1 million (soft) and US$12.5 million (hard) – End of campaign’s exchange rates determine if cap is achieved.

Q7: When does each stage of the ICO start and finish and what is the time frame for each stage?

A: Our Pre-Sale commenced on 14 December 2017 and ended 26 January 2018 (5 days early from the target completion date). Thereafter, the Viola.AI Public Token Sale starts on 14 March 2018 and will run for 30 days or until sold out.

Q8: How much do VIOLA tokens cost?

A: The price is US$0.20 per VIOLA. US$1 = 5 VIOLA tokens (US$ 0.20 per one VIOLA token)

Q9: When will VIOLA tokens be available on exchanges?

We are making progress in our talks with recognized exchanges as we aim to make VIOLA token listed after the end of the token sale.

Due to legal reasons, we are not allowed to disclose the name of the exchanges until the listing is made official.

Rest assured that all token holders and members of the Viola.AI Community will continue to receive regular emails from us alongside exclusive updates on Viola.AI Announcements at https://t.me/ViolaAI_News and https://medium.com/viola-ai.

Q10: Is there a minimum amount required to participate?

A: There is a minimum of US$50 to participate in the token sale.

Q11: What do I use the VIOLA tokens for?

A: VIOLA is a utility token that can be used for:

  • Payment for goods and services such as dining, entertainment etc that singles, couples and married couples would do in daily lives
  • Advertising fee payment by merchants/experts
  • Community rewards for advice/responses or articles posted by people in the community
  • Referral commission to incentivize growth
  • Gamification rewards

Q12: What percentage of VIOLA tokens will free float out of the total?

A: 37% of the total VIOLA tokens will be free floating (allocated for token sale).

Q13: Will you be ‘burning’ VIOLA tokens?

A: Yes. All excess VIOLA tokens are ‘burned’ upon the end of the ICO (Public Token Sale). We will also be ‘burning’ a small percentage of VIOLA tokens after each transaction.

Q14: Why are the VIOLA token bonuses so high?

A: We are giving an attractive high bonus to reward and thank our earliest contributors. We believe we need to be generous to our first supporters as they gave us their trust early on are instrumental in helping build the Viola.AI community. Having a strong Viola.AI community backing us is critical for the success of the public sales phase of the ICO.

The pre-sale bonuses were given out in tiers and will end on 31 Jan 2018. We will be limiting the bonuses on public sale, with a starting bonus of 30% on the 14 March 2018.

Q1: Which digital wallet should I use to store my VIOLA tokens?

A: VIOLA token is implemented on the public Ethereum blockchain as an ERC20 token and can be stored in various Ethereum-based wallets such as MyEtherWallet, Trust Ether Wallet, Metamask, Mist ImToken, etc. For a step-by-step guide to creating your own Ether Wallet, read: How to buy VIOLA tokens.

Q2: How can I update my Ether wallet to receive my VIOLA tokens?

A: You can update your Ether wallet on your account dashboard while the ICO is still ‘live’, but no later than 7 days before the end of the Token Sale.

Q3: Can I send Ether from my exchange wallet?

A: Yes. We can accept transfers from exchange wallets (eg. Coinbase). However, exchange wallets are not able to receive VIOLA tokens and you will need an ERC20 compatible Ether wallet and its corresponding address.

Please email [email protected] with information for the transfer and the Ether wallet address for the receiving of tokens so we can ensure that the tokens will be assigned correctly.

Future updates to the Dashboard will include fields for separate addresses for sending funds and receiving tokens.

Q4: Tentatively, when I purchase can I put Waves address or leave it blank at the moment?

A: If you are sending from that Waves wallet, do put it in. However, you need to later state the receiving appropriate ERC20 wallet you want to receive the VIOLA tokens. We will notify you once it’s up.

Q1: When I have a question, what’s my best option to contact you?

A: Please join our Telegram group at t.me/violaAI where you can ask as many questions as you like and get answers quickly. Alternatively, you can email us at [email protected].

Q2: What are the social media channels that I can follow or join in to find out more about Viola.AI?

A: The following are Viola.AI’s official social media channels.

All announcements will be first made through our Telegram group (mostly accompanied with links to our published articles on Medium). Subsequently, the announcements will be disseminated to all other social media channels (along with regular email updates).

Q1: What is Viola.AI?

A: Viola.AI harnesses artificial intelligence and blockchain technology to develop a lifelong relationship advisor, Viola, and a marketplace to provide advice and solutions to help singles, attached and married couples create successful and happy relationships. To learn more about Viola.AI, here are some links to our videos and articles:

Q2: What are the core capabilities of Viola?

A: Viola.AI is a lifelong relationship advisor, with the following core capabilities:

  • Viola.AI Love Advisor evolves based on user’s relationship status
  • Viola.AI Personality & Compatibility Analysis to improve your relationship with your loved ones
  • Viola.AI Real-ID Verification
  • Viola.AI Community and Crowd Wisdom
  • Viola.AI Recommendation-based Marketplace
  • Deployable to Third Party Platforms

Q3: Where can I find your relevant documentations?

A: You can find the most updated information on our Token Sale page here. You can also read our Whitepaper. You can get quick answers to any questions on our Telegram group at t.me/ViolaAI.

Q4: How does Viola.AI differ from competitors?

A: Viola.AI differs from competitors in 2 main areas: Wholistic Dating and Relationship Ecosystem, and Track Record.

a) Holistic Dating and Relationship Ecosystem

For Viola.AI, we are creating a holistic ecosystem that consists of both backend and frontend infrastructure that are built on AI and Blockchain technologies.

Frontend:

User Groups : Users (Singles and Couples), Community and Merchants
Seamless Relationship Advice : Singles, Attached and Married stages
Full Relationship Network : Humanized Viola.AI Chatbot for Advices, Community Advice and Ideas Support, Goods and Services Purchase, Viola.AI Wallet

Backend:

Real-ID Verification : Decentralised with Visual Recognition
Deep Learning about Users : Machine and Deep Learning
Secure and Trustless Payment : Smart Contracts

b) Track Record

Experience in the Dating Industry : Over 13 years
Large Database : Over 1.4 million existing customers which contributes over 1 billion data points
Fast Monetization and Adoption : Cross-selling to existing 1.4 million users

Q5: Is there a working product that I can look at?

A: The Minimum Viable Product (MVP) is in development now and we will be sharing the latest developments of the MVP as we move towards the public sale on 14 March 2018. Our development roadmap puts the target launch of the MVP around May 2018. Viola.AI represents the cumulation of our 13 years of experience in building Asia’s First & Largest Lunch Dating Company, and the many web-based, and app-based dating services that we have developed and successfully launched since. They are:

Q6: Is Viola.AI just for dating?

A: No. Although a core function of Viola.AI is to find a partner, the greater purpose is to create a Lifetime Relationship Advisor and Assistant. The AI that we are building evolves from dating, couple-hood to marriage and ensures that we are always serving our users to the best of our abilities. Viola.AI will be helping people find love, helping romance blossom, and helping sustain the relationship right until their twilight years.

Our Mission: Change the World One Relationship at a Time

Q1: How is the blockchain an essential part of this project? It does seem like Viola.AI could also function without it.

A: Blockchain and Smart Contracts are critical to Viola.AI. We verify all users to ensure they are real and store the results on the Blockchain. The personalization & AI for users are decentralized, ensuring a hack will not compromise any users like what majority of the centralized cloud system may face.

VIOLA is a community token and is used to reward and incentivize interactivity and great content that Viola.AI can learn from and become better. Token holders then can trade their tokens for cash in the future which makes the reward real.

Ethereum Smart contracts will govern the rules that the transactions, revenue share, commission and burning – ensuring and giving complete confidence to all parties that whatever was promised will be given.

The AI and Personalization is decentralized to the user device in which confidential user data will be encrypted and can only be accessed via the hashed status on the Blockchain.

Q2: Why blockchain?

A: It is necessary for us to have our own token on the blockchain.

Firstly, VIOLA tokens are both a community and utility token. How powerful your AI is based on how accurate and sufficient your data is. With VIOLA tokens (rather another crypto like BTC, etc) they can be used as rewards (frictionless versus using gas) to users who contribute content, responses and data for Viola.AI accuracy.

Secondly, hashing the results on the REAL-ID onto the blockchain and decentralizing the personalization and encryption onto the devices ensure that even if there is a hack or security breach, all the sensitive and private data on a person’s relationship and personal life are still protected and encrypted.

Thirdly, the Ethereum Smart contracts ensure that all rewards, revenues shares and referral commission % paid to merchants, partners and the community contributions to AI are kept as promised going forward and trustless, increasing the desirability of coming onto the Viola.Ai marketplace and helping with growth.

Q3: I am not a Singapore Citizen. Can I participate in this ICO?

A: Yes. Viola.AI ICO is available worldwide. Other citizens can buy VIOLA tokens as long as the applying individuals acknowledge that they are participating in this project for utility and usage purpose of the tokens and not any speculative reasons.

All of the above provide a solid purpose for us to have our own token versus using Litecoin or credit cards which does not have the same elegance or flexibility for our ecosystem.

Q4: Is Viola.AI a good investment?

A: VIOLA tokens are structured as a utility token and are not designed to function as a financial instrument. They will be used for purchases in the Viola.AI marketplace. However, the tokens will be listed on Cryptocurrency Exchanges, and subject to market forces, will increase in price as demand outstrips supply.

We believe that Viola.AI proposes solutions to some of the most pressing problems currently facing the Dating Industry. We are led by a team backed by 13 years of industry experience and are supported by a strong foundation of 1.4 million members with 1.1 billion data points to tap on.

Any other questions? We got the answers.

Get real-time updates and exclusive announcements. Join our conversations on Telegram.

Whitelist for Public Sale on 14 Mar!

Join Our Discussions

To learn more about Viola.AI and our ICO,

join our communities or email us directly.

Join Our Discussions

To learn more about Viola.AI

and our ICO, join our

communities or email us directly.

Email: [email protected]

Viola Tech Pte. Ltd.

51 Cuppage Road #10-07 Singapore 229469